Policies & FAQ
Illness Policy
Please reschedule your appointment if you have symptoms of a contagious illness or have recently been directly exposed to someone who is contagious.
If you are experiencing significant allergy symptoms that could be mistaken for illness, please call or text us before your appointment at 503-477-2463.
Cancellation Policy
A valid credit card is required to reserve an appointment.
Appointments may be changed or canceled without charge when at least 24 hours’ notice is provided.
- Cancellations made less than 24 hours before the appointment may be charged 70% of the scheduled service price.
- Cancellations made within two hours of the appointment and missed appointments may be charged 100% of the scheduled service price.
- Cancellation fees may be waived when illness symptoms arise unexpectedly and at least two hours’ notice is provided.
Please call or text 503-477-2463 if you need to change or cancel your appointment.
Arriving for Your Appointment
You are welcome to arrive approximately five minutes before your scheduled appointment.
Our front door may be locked while all therapists are in sessions. Your therapist will meet you at the door shortly before your appointment. If you arrive earlier, you may wait in the indoor lobby when it is accessible or in the outdoor patio area.
Late Arrivals
Please arrive on time so you can receive the full benefit of your appointment. Sessions cannot be extended when a client arrives late.
Arriving more than 30 minutes late may be considered a missed appointment, and the appointment may no longer be available. The full scheduled fee may apply.
Payment
We accept cash, Visa, Mastercard and American Express.
Self-Pay Massage Therapy
Our self-pay massage sessions may combine therapeutic and relaxation techniques according to your goals, preferences and comfort. These services are paid at the time of treatment and are not billed to insurance by Precision Healing.
Certain specialty services or enhancements may have an additional fee. Please review the current service menu when scheduling for accurate pricing.
Insurance and Medical Massage
Treatment provided under an accepted motor-vehicle accident or workers’ compensation claim may require additional documentation, treatment planning and communication with insurance representatives.
Insurance billing is subject to claim verification, authorization requirements and the terms of the individual claim. Acceptance of a claim does not guarantee that an insurance company will pay for every service.
Contact us before scheduling if you would like to determine whether we can bill your claim.
Gift Certificates, Packages and Refunds
Gift certificates and prepaid packages are nonrefundable unless otherwise required by law. They may be transferred to another person with our approval.
Massage packages may not be divided or shared between multiple people.
Gift certificates and packages do not expire. However, promotional pricing or a designated service value may eventually convert to the original amount paid, subject to applicable law.
Parking
Paid street parking, parking lots and garages are available throughout the neighborhood. Please allow an additional 5–10 minutes to find parking.
Nearby options include:
- Street parking near NW 23rd Avenue and Hoyt Street
- Angled parking near NW 24th Avenue and Irving Street
- Paid lot near NW 23rd Avenue and Glisan Street
- Paid garage near NW 23rd Avenue and Flanders Street
Frequently Asked Questions
What type(s) of massage do you offer?
While all therapists at Precision Healing have extensive training in many modalities (types of massage), our approach to massage is not modality based. Instead, we focus on integrating all of skills needed to help reduce your pain, decrease your stress, and increase your flexibility (if needed).
With this said, all therapists at Precision Healing are trained in NeuroMuscular Therapy, Deep Tissue Massage, Pregnancy Massage, Myofascial Release, and Swedish Massage. For motor vehicle accidents we provide medical massage.
Do you offer couples massage?
We can see 2 people at time, but not in the same room. It is easiest to call or text 503-477-2463 if you want to schedule 2 or more appointments at the same time.
Can I just relax?
Of course! Ideally your massage should feel therapeutic, but should also be relaxing. Our work is typically firm and focused. “No pain no gain” usually isn’t an approach that we support unless it falls into that “hurt so good” massage realm.
Let your therapist know what style / depth of work you like, and they will be happy to do that as long as it is safe and beneficial.
What should I wear to my appointment?
In the average session clients dress down to underwear (no bra). You will be very safely and comfortably draped with a sheet and blanket. However, we are comfortable working with fully clothed clients if that is your comfort level.
If you would like your session to be more interactive (less relaxing but potentially more productive) bring shorts and a sports bra so we can more assessments throughout the session.
How do I make an appointment?
The best and easiest way is to use our online scheduler to book your appointment.
Alternately, you can get in touch by phone at 503-477-2463, or use the form under the contact page.
What does the “assessment process” involve?
Assessment is the way that we collect information to help us “solve the puzzle” that you present to us.
The intake form that you fill out is what stimulates and guides our initial assessment. The assessment process may only include conversation, or may also include the use of standard orthopedic assessments that may help to reveal the source of your condition.
This process usually lasts between 1 and 10 minutes depending on your needs.